We’re calling for a public inquiry into the CAA
The GAA is asking for a public inquiry into the Civil Aviation Authority. On April 5, we released a report detailing CAA failures and shortcomings and another showing the results of the independent CAA client satisfaction survey. These documents reveal serious problems, as well as unrest and distrust of the Authority among New Zealand’s general aviation community.
The GAA says: The issues raised in these two reports can only be properly examined through an independent inquiry. New Zealand requires a national general aviation strategy and a regulatory authority that recognises GA’s position in the economy and works with the industry instead of appearing to obstruct it. We need a radical change of emphasis, from policeman to partner.
Shocking, insane and incompetent: Customers condemn the ‘toxic’ CAA
The GAA’s independent survey of Civil Aviation Authority customers in general aviation has revealed significant disapproval and disquiet.
On virtually all questions seeking a rating of 0 (no satisfaction) to 10 (very high), the Authority scored below 5, and in some cases less than 2. The CAA is described by some customers as “shocking”, “insane”, “toxic” and “incompetent”.
The final report, along with hundreds of uncensored comments about the CAA, is now available. It may keep you awake all night.
No apologies for acting in the public interest, says the CAA
How the CAA responded:
The CAA has now had the opportunity to consider the material presented by the Des Lines and Brian Mackie including their “Overview” document and the results of their “Client Satisfaction” survey.
The CAA welcomes feedback on its performance. As a responsible state sector entity, the CAA must – and does – operate in an environment of accountability to the public, whose interests it ultimately serves.
Welcome to the new-look website
We have redesigned the website’s ‘look and feel’, for quicker access to the headline news and easier use of other features. At the same time, we’ve changed the typeface to make everything more readable.
After being in the air for six years, we thought the website needed a refresh.
And we’ve quietly changed from being ‘the General Aviation Advocacy group of New Zealand’ to ‘the General Aviation Advocacy network’…