Privacy Archives

The MoT ‘issues’ hotline: An offer you might prefer to refuse

September 10, 2019

Some cautionary words about the Ministry of Transport’s “issues” hotline, claimed as a way for people to provide feedback on the performance and culture of the regulators it oversees: Don’t bank on anonymity. The ministry acknowledges that confidence in New Zealand’s civil aviation system “underpins the substantial social and economic contribution made by the aviation sector”, and we were encouraged when the MoT said …

The cockpit video and audio recording case

July 16, 2018

The result of the hearing by District Court Judge Cunningham has been published. Her decision has gone against the case presented by counsel for the pilot involved. The issue for the Court in the application for a pre-trial hearing was about the status of the evidence presented. The prosecution, with the assistance of the police, had compiled a DVD which included footage from the …

No apologies for acting in the public interest, says the CAA

April 5, 2018

The CAA has now had the opportunity to consider the material presented by the Des Lines and Brian Mackie including their “Overview” document and the results of their “Client Satisfaction” survey. The CAA welcomes feedback on its performance. As a responsible state sector entity, the CAA must – and does – operate in an environment of accountability to the public, whose interests it ultimately …

Shocking, insane and incompetent: Customers condemn the ‘toxic’ CAA

The full results of the GAA’s independent survey of CAA client satisfaction have been published. The report reveals significant disapproval and disquiet. On virtually all questions seeking a rating of 0 (no satisfaction) to 10 (very high), the Authority scored below 5 and in some cases, such as cost control, less than 2. The CAA is described by some GA customers as “shocking”, “insane”, …

We’re calling for a public inquiry into the CAA

The GAA is seeking a public inquiry into the Civil Aviation Authority. On 5 April, the GAA released a report detailing known and alleged CAA failures and shortcomings and another showing the results of the independent CAA client satisfaction survey. The dossier of failures and shortcomings has taken about six years to compile. It contains evidence of failures by the Authority and its governing …

Client Satisfaction Surveys in a post-factual world…

March 26, 2017

The CAA is either living in a fools’ paradise and thinks all its customers are happy, or it is deeply afraid to ask them. We can’t think of any other reason why the CAA refuses to hire a neutral organisation and tell it go to the customers and ask some honest questions. We also have convincing proof that no company or organisation can rely …

The Ministry of Transport can hardly move a muscle. Here is some evidence

February 14, 2015

Following the last election, and the long overdue departure of Gerry Brownlee as Minister of Transport (arguably the CAA’s least competent overlord in living memory) to his new role in protecting our great nation as Minister of Defence, we must now work with two new faces: Simon Bridges as Minister of Transport and Tukituki National MP Craig Foss, Associate Minister of Transport, responsible for …

Would the last PPL holder out of here please turn off the clubhouse lights?

September 30, 2013

Without wishing to tempt fate, this is a semi-serious request. When it comes to GA, fate needs no tempting because the GAA survey of aviators has already revealed alarming statistics that include a major switch by PPLs to either the RPL or to microlights, and provides evidence of serious damage to general aviation. Many PPL holders say they have given up altogether because they …

SOS! Support Our Survey – but time is short

September 22, 2013

When Parliament’s Regulations Review Committee convened on September 19 to hear submissions opposing what Minister of Transport Gerry Brownlee signed into law last year, dramatically increasing costs to GA operators in particular, consultation was a key topic. Notably – nine months after the first objections were raised – the Ministry of Transport suddenly revealed its response at the hearing and the Ministry’s representative declared …

Thank heaven! We are not alone

March 28, 2013

Take a look at this, and ask: Are they talking about our New Zealand Civil Aviation Authority? The answer is, of course, no – it’s a summary of the results of a 2013 UK CAA customer survey undertaken by Clarity Research among 74 UK aviation companies, and it makes grim reading. We understand that as a result, the UK CAA is taking a close …

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