Shocking, insane and incompetent: Customers condemn the ‘toxic’ CAA
The full results of the GAA’s independent survey of CAA client satisfaction have been published. The report reveals significant disapproval and disquiet. On virtually all questions seeking a rating of 0 (no satisfaction) to 10 (very high), the Authority scored below 5 and in some cases, such as cost control, less than 2. The CAA is described by some GA customers as “shocking”, “insane”, …