We might be a mere four million people living on an outpost at the far end of the world, but these days New Zealanders are connected to the rest of humanity like never before.

They expect the same quality, consistency and world-class service that people living in the rest of Western civilisation take for granted. And this includes people involved in aviation, especially when it comes to how the New Zealand Civil Aviation Authority behaves and delivers to its clients.

Some have been disconcerted to find that our CAA may have acted differently to other administrations, such as those in Australia, the United States and the UK.

The world is round, but we expect a level playing field.

In this section, we’ll be pointing out ways in which our CAA is said to behave differently from the accepted norm – and it is claimed, to NZ CAA users’ disadvantage.